Managed Services
Work with a Trusted Managed IT Services Partner & Backed by the World’s Best
At FTS IT Solutions, we help you simplify, secure, and scale your IT operations by managing the complexity behind the scenes, so your internal team can focus on what drives your business forward.
We partner with leading global technology providers to bring you best in class tools, platforms, and protections. But unlike high volume service models, we don’t just resell technology — we take ownership of how it’s delivered.
Our team customises, oversees, and supports every solution to match your specific goals, regulatory requirements, and operational environment.
Whether it’s cloud infrastructure, cybersecurity, compliance, or day to day IT support, FTS delivers a seamless managed service experience designed for mid-sized organizations that value quality, transparency, and results.
Global Technology,
Locally Delivered
We combine world-class tools from top global partners with customised support and integration.
Certified Expertise,
Embedded in Your Team
Gain access to senior-level engineers and certified specialists who operate as an extension of your in-house IT team.
Strategic IT Offloading
Free up your team by offloading day-to-day tasks:
we keep systems running, so you can focus on growth and your area of expertise.
At FTS, we help you use AI where it makes a measurable difference: speeding up workflows, reducing manual errors, and connecting systems that previously did not interact.
From productivity tools to smart logistics enhancements, our AI automation and consulting services are built for businesses who want the benefits of AI, without the disruption, complexity, or compliance headaches.
We’ll help you identify real use cases, choose the right tools, and implement them securely.
Services include:
- AI-powered productivity automation for administration, scheduling, reporting, etc.
- Integration of AI into ERP, logistics, or operations platforms
- Strategic AI readiness consulting and internal AI usage policies
- AIOps: predictive system monitoring and smart alert prioritisation
We take a proactive, always-on approach to cybersecurity, built specifically for businesses that can’t afford downtime, breaches, or regulatory gaps.
From endpoint protection to full SIEM integration, our managed cybersecurity services are designed to keep your systems protected, compliant, and resilient. All backed by real-time monitoring and hands-on response.
Whether you’re securing a distributed workforce or preparing for an audit, we ensure every layer of your digital operations is covered.
Services include:
- 24/7 threat monitoring and incident response
- Endpoint Detection & Response (EDR) tailored to your environment
- Firewall, VPN, and secure remote access management
- SIEM integration for smart alerting and log management
- Threat analysis, risk reports, and step-by-step mitigation plans
Data compliance isn’t just about passing audits; it’s about trust, control, and reducing exposure.
Whether you’re navigating GDPR, preparing for NIS2, or working with sensitive client data, we help you build and maintain a strong compliance posture. That means clear policies, secure cloud frameworks, proper classification, and continuous oversight.
Our expertise will let you know what’s protected, what’s exposed, and what to fix before someone else notices.
Services include:
- GDPR audits and compliance readiness assessments
- Data classification and encryption policies
- Secure cloud storage strategies and governance
- Vendor risk assessments and supply chain audits
- NIS2 and regional compliance guidance
Our helpdesk services are built for businesses that rely on uptime and can’t afford to wait in queue.
From something as simple as a password reset or complicated like a critical infrastructure issue, your team will have fast, multilingual access to expert support at all times.
We handle L1 to L3 issues directly or escalate with full visibility, ensuring continuity, reduced downtime, and a better employee experience.
Services include:
- Level 1–3 technical support in English, French, German, and Spanish
- SLA-based service with tracked response and resolution times
- Remote diagnostics and troubleshooting for common issues
- Escalation paths for network, server, or system-level incidents
We manage your cloud and on premises environments like they were our own. From routine patching to long term performance planning, our infrastructure services are designed to reduce risk, increase uptime, and scale with your business.
Whether you’re fully cloud based or running hybrid systems, we keep everything secure, updated, and aligned with your goals while relieving your internal team from daily mundane tasks.
Services include:
- Infrastructure oversight for AWS, Azure, and hybrid environments
- Server patching, system updates, and vulnerability remediation
- Uptime and performance monitoring with real-time alerts
- End-to-end device lifecycle management
For the areas where internal knowledge runs thin or bandwidth runs out, we offer strategical advisory services to fill the gap.
From penetration testing and licensing audits to cybersecurity training and virtual CISO leadership, our team provides flexible, expert level support exactly where you need it. These services are often the difference between checking a box and truly protecting your business.
Services include:
- Penetration testing and vulnerability assessments
- Cybersecurity awareness training for non-technical teams
- IT procurement and licensing cost optimisation
- IoT security monitoring for connected environments
- DFIR (Digital Forensics & Incident Response)
- Virtual CISO (vCISO) for governance, compliance, and security planning
Whether IT or non IT related, we have extensive connections to help you source whatever products your business might need.
Whether you are looking to upgrade your server hardware or looking for better prices on whatever supplies or equipment your business might need, we can help source whatever you need or arrange introductions to the correct people.
When ransomware locks you out of your business, every minute counts. Our response team works around the clock to help you regain access, recover lost data, and rebuild stronger defenses. We combine speed, technical expertise, and clear communication to guide you through every step.
Services Include:
- Immediate response and isolation of the attack.
- Secure file recovery and decryption
- Root cause analysis and strengthening of protection
- Compliance and documentation assistance for reporting obligations
AI Automation and Consulting
At FTS, we help you use AI where it makes a measurable difference: speeding up workflows, reducing manual errors, and connecting systems that never spoke to each other. From productivity tools to smart logistics enhancements, our AI automation and consulting services are built for businesses who want the benefits of AI — without the disruption, complexity, or compliance headaches.
We’ll help you identify real use cases, choose the right tools, and implement them securely.
- AI-powered productivity automation for admin, scheduling, reporting, etc.
- Integration of AI into ERP, logistics, or operations platforms
- Strategic AI readiness consulting and internal AI usage policies
- AIOps: predictive system monitoring and smart alert prioritization
Data compliance isn’t just about passing audits; it’s about trust, control, and reducing exposure. Whether you’re navigating GDPR, preparing for NIS2, or working with sensitive client data, we help you build and maintain a strong compliance posture. That means clear policies, secure cloud frameworks, proper classification, and continuous oversight — with expert support along the way. You’ll know what’s protected, what’s exposed, and what to fix before someone else notices.
- 24/7 threat monitoring and incident response
- Endpoint Detection & Response (EDR) tailored to your environment
- Firewall, VPN, and secure remote access management
- SIEM integration for smart alerting and log management
- Threat analysis, risk reports, and step-by-step mitigation plans
Managed Cybersecurity Services
